Warmest Greetings from The Slate,

 

For over a year, we have encountered unprecedented changes and challenges as a result of the global COVID-19 situation. Through it all, the well-being and health of our guests have taken and will continue to take priority. 

We are committed to operating to the highest levels of health and safety vigilance, providing you with the safest, most comfortable, and flexible experience, while enjoying the high standard of service expected of The Slate.

We are now proud to announce that we have been granted SHA+ (Plus) certification with the assurance that most of our team members have been vaccinated, and continue to strictly follow Health & Safety protocols.

As we envision and hope for a brighter, freer future, we look forward to welcoming you back with our exceptional hospitality and personalized service – connecting you to one of Phuket’s most extraordinary destinations and landscapes, immersing you in unique historical experiences and celebrating the freedom to explore in authentic luxury.

 

Wishing you peace of mind, and welcome back!

 

The Slate, Phuket

 

HEALTH & SAFETY

 

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Providing safe and clean environments for our guests and colleagues is always a top priority, and we remain committed to enhanced levels of cleanliness—now and in the future.

We continue to follow health and safety standards as governed by various Thai Government departments, namely from the Ministry of Tourism and Sports, the Tourism Authority of Thailand (TAT), the Ministry of Public Health, the Department of Disease Control, the Department of Health and the Department of Health Service Support, as well as government and private sector organizations involved in the tourism industry. This includes an extensive cleaning and disinfecting of common touchpoints, e.g. lobby, common areas, and public bathrooms, and the regular cleaning of all air filters and air conditioning systems.

By continuously enhancing our stringent health and safety protocols, we would like to ensure the well-being of every guest, visitor, and associate, from the moment a reservation is confirmed until check-out.

 

CLEANING & SANITATION

Our teams keep continue implementing precautionary and sanitization standards across the entire property — developed with the guidance and information provided by both local health authorities and government requirements.

We’ve increased the frequency of property-wide cleaning and disinfecting using eco-friendly products — with extra focus paid to high-touch surfaces and public spaces, such as front desks, door handles, public bathrooms, remote controls, light switches, and room keycards. These stringent measures extend to all guest rooms, as well as all employee-only and heart of house areas.

Our Food and Beverage team is also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces, as well as strict implementation of mask and gloves wearing when preparing, plating, and serving dishes.

 

Temperature & Health Checks

We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotel. Anyone with a body temperature higher than 37.5 Celsius, showing signs of fever, illness, or exhibiting virus symptoms may not enter the hotel and will be advised to see a doctor immediately.

 

Hand Hygiene, Masks, & Gloves

The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotel — at the front desk, in restaurants, spa, event spaces, public restrooms, and the heart of the house.

Masks are required for all staff within the hotel, both the front and heart of the house. Our entire team is trained on the importance of wearing masks and gloves and will be taking precautions to provide a safe environment for our guests.

 

Social Distancing

Guests will be advised to practice physical distancing. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing. Our employees will practice physical distancing by keeping a proper distance when contacting guests and other colleagues whenever possible.

 

Guest Rooms

To minimize the risk of virus transmission, we ensure that all keycards will always be sanitized when returned after guest check-out. Daily housekeeping service will only be available upon request.

 

Coqoon Spa

We will provide disposable masks for our guests, and our therapists will always wear one when giving service as well.

 

Food and Beverage

Our Food and Beverage team is also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces, as well as strict implementation of mask and gloves wearing when preparing, plating, and serving dishes.

 

Room Service and Guest Requests – No Contact Delivery

All room service orders and guest requests will be delivered either to the front door or inside the room according to your request. To minimize contact, our colleagues will knock to notify guests of delivery. Please note that our in-room dining service will be from 6 am and the last order will be at 10.30 pm

 

Amenities and Services

Some of our facilities and services might be operating in a limited capacity, and amenities may slightly differ from what is listed on our website. You can contact our Guest Experience Team at [email protected] for any questions or receive the latest information.

 

FLEXIBLE TRAVEL POLICY

Existing Reservation:

  • Any existing bookings made before 09th October 2020 may be rescheduled to a later date*
  • New bookings with a stay period of 09th October 2020 onwards are recommended to be booked directly through our website at The Slate, Phuket, or by contacting our reservation team at [email protected]
  • For group meetings, conferences, or weddings, inquiries can be submitted to [email protected] or [email protected]. Bookings will be handled on a case-by-case basis for maximum flexibility.

Please note the cancellation policies below

  • Free cancellation within 7 days before arrival date
  • This information will be updated from time to time according to the development of the situation. We sincerely thank you for choosing to stay at The Slate and we look forward to welcoming you.

 

TRAVEL RESTRICTIONS

  • Phuket opens to international visitors (nationals or residents from medium to low-risk countries) who have Covid-19 vaccination certificates valid a minimum of 14 days to one year before arriving in Phuket. 
  • Visitors will be required to stay in Phuket for 14 nights before they can visit other destinations in Thailand.  There is no more compulsory 14-day quarantine that only applies to non-vaccinated travelers. 
  • Please visit the Department of Disease Control, Ministry of Public Health’s website Click here for further details about travel advisories and other useful information. 
  • You may also consult the Tourism Authority of Thailand (TAT) Press Releases and Civil Aviation Authority of Thailand. The International Civil Aviation Organization (ICAO) also gives updates on the Global COVID-19 airport status.
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