Dear Friends of The Slate,

Travel will bounce back and we’re dreaming of brighter days ahead. Our hotel just isn’t the same without our loyal guests, and we can’t wait to welcome you back to The Slate.

At The Slate, we foster the experience of every single guest and family member that enters our doors, and our sole commitment, as always is your wellbeing. With our intensified health and safety initiative, unparalleled hospitality, and personalized service, we are delighted to annouce the re-opening of our resort on 09th October 2020, to welcome our guests back in a fresh innovative ambiance. Focusing on the relief of our important guests, our resort's protocols have been strengthened, as well as proceed to carry out appropriate preventive measures.

To enhance the guest experience and celebrating the freedom to explore in authentic luxury with our renovated tropical landscapes of 25 acres, we have undergone gentrification of social spacing, monitoring, and restoring the tradition of refined gastronomy with upgraded menus for our guests to indulge the finest culinary sensation.

The Slate, Phuket

HEALTHY & SAFETY

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To follow with all recommended measures, we have established new health and safety standards as governed by various Thai Government departments, namely from the Ministry of Tourism and Sports, the Tourism Authority of Thailand (TAT), the Ministry of Public Health, the Department of Disease Control, the Department of Health and the Department of Health Service Support, as well as government and private sector organizations involved in the tourism industry.

The Slate is now a recognized and certified member of SHA (Safety & Health Administration) from TAT as one of the hotels within Thailand who has met all government required stipulations for re-opening. These include extensive cleaning and sanitizing measures, social distancing in all areas of the hotel, pre-arrival check-in process, limited-contact food ordering and seating, and much more.

A few notes on the Health, Safety, and Sanitization measures we’re standardizing throughout our resort to minimize the risk of Covid-19 when we re-open our doors.

 

CLEANING & SANITATION

Our teams are implementing new precautionary and sanitization standards across the entire property — developed with the guidance and information provided by both local health authorities and government requirements.

We’ve increased the frequency of property-wide cleaning and disinfecting using eco-friendly products — with extra focus paid to high-touch surfaces and public spaces, such as front desks, door handles, public bathrooms, remote controls, light switches, and room keycards. These stringent measures extend to all guest rooms, as well as all employee-only and heart of house areas.

Our Food and Beverage team is also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces, as well as strict implementation of mask and gloves wearing when preparing, plating, and serving dishes.

 

Temperature & Health Checks

We’re working toward having all guests and colleagues take a body temperature check upon entry to our hotel. Anyone with a body temperature higher than 37.5 Celsius, showing signs of fever, illness, or exhibiting virus symptoms may not enter the hotel and will be advised to see a doctor immediately.

 

Hand Hygiene, Masks, & Gloves

The simplest daily habits can be some of the most important steps in preventing the spread of viruses: Proper and frequent hand washing is vital. We keep hand sanitizer readily available throughout our hotel — at the front desk, in restaurants, spa, event spaces, public restrooms, and heart of the house.

Masks are required for all staff within the hotel, both the front and heart of the house. Our entire team is trained on the importance of wearing masks and gloves and will be taking precautions to provide a safe environment for our guests.

 

Social Distancing

Guests will be advised to practice physical distancing. All layouts in our restaurants and public spaces will be arranged to ensure appropriate distancing. Our employees will practice physical distancing by keeping a proper distance when contacting guests and other colleagues whenever possible.

 

Guest Rooms

To minimize the risk of virus transmission, we ensure that all keycards will always be sanitized when returned after guest check-out. Daily housekeeping service will only be available upon request.

 

Coqoon Spa

We will provide disposable masks for our guests, and our therapists will always wear one when giving service as well.

 

Food and Beverage

Our Food and Beverage team is also implementing new precautionary measures in every aspect of food preparation, set-up, and service. This includes frequent disinfection of all kitchen surfaces, as well as strict implementation of mask and gloves wearing when preparing, plating, and serving dishes.

 

Room Service and Guest Requests – No Contact Delivery

All room service orders and guest requests will be delivered either to the front door or inside the room according to your request. To minimize contact, our colleagues will knock to notify guests of delivery. Please note that our in-room dining service will be from 6 am and the last order will be at 10.30 pm

 

Amenities and Services

Some of our facilities and services might be operating in a limited capacity, and amenities may slightly differ from what is listed on our website. You can contact our Guest Experience Team at [email protected] for any questions or to receive the latest information.

 

FLEXIBLE TRAVEL POLICY

Existing Reservation:

  • Any existing bookings made before 09th October 2020 may be rescheduled to a later date*
  • New bookings with a stay period of 09th October 2020 onwards are recommended to be booked directly through our website at The Slate, Phuket or by contacting our reservation team at [email protected]
  • For group meetings, conferences, or weddings, inquiries can be submitted to [email protected] or [email protected]. Bookings will be handled on a case-by-case basis for maximum flexibility.

Please note the cancellation policies below

  • Free cancellation within 7 days before arrival date
  • This information will be updated from time to time according to the development of the situation. We sincerely thank you for choosing to stay at The Slate and we look forward to welcoming you.

 

TRAVEL RESTRICTIONS

  • We are continuously monitoring and responding to this outbreak. This document will be updated as more is known about COVID-19 - what and how to prepare to fly to Thailand.
  • If you are traveling to Thailand, please visit the Department of Disease Control, Ministry of Public Health’s website https://covid19.ddc.moph.go.th/en to find travel advisories and other useful information.
  • You may also consult the Tourism Authority of Thailand (TAT) Press Releases and Civil Aviation Authority of Thailand. The International Civil Aviation Organization (ICAO) also gives updates on the Global COVID-19 airport status. They also provide useful information for travelers.

 

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